817-380-3210 or 972-358-5088

                                                          

Frequently Asked Questions


Where Do I Get A Claim Number?
Claim numbers are issued by the insurance company at the time you report the accident.
Just jot the number down and bring it in with you. We will take care of the rest.

If My Vehicle's Frame Is Damaged, Will It Be A Total Loss?
Not necessarily. Now days most vehicles are built using unibody construction. Our highly-skilled, certified technicians, with the aid of our state-of-the-art computer measuring system, will return your vehicle to original factory specifications. If it is determined that the frame is bent beyond repair, that section can simply be replaced.

Can You Match The Paint Color?
We have made major investments in our paint systems, technology, equipment and paint booths to ensure that we provide, not only an excellent match to your vehicle's color, but also a beautiful finish that is second to none.

How Long Will The Repairs To My Vehicle Take?
At the completion of the estimate, you’re advisor will give an estimate of the time it will take to complete the repairs to you’re vehicle.

How Will I Know When My Vehicle Is Completed?
We will notify you when your vehicle is ready to be picked up. Feel free to contact us during the repair process, if you have any questions or concerns.

Is There A Warranty On The Repairs to My Vehicle?

YES. We guarantee all our repairs with a
LIFETIME WARRANTY!

How Can I Get A Rental Car?
If you need a rental car, we can have one waiting for you when you arrive. Check with your insurance company to find out if you have rental car coverage and if there are any specific limitations. Then give us a call to set an appointment and we will have a car waiting for you.

What Forms Of Payment Do You Accept?

Visa, cash, debit cards, insurance checks.

Can I Get A Ride Home When I Drop Of My Vehicle?
Absolutely. We are happy to provide this service to you whithin 5 mile radius from our shop.

When Can I Wash My Vehicle?
For the first 30 days you can wash your vehicle with cool water, mild soap and a soft cloth or sponge.
Be sure to wash it in the shade. DO NOT USE A COMMERCIAL CAR WASH! Also, avoid parking under trees. The sap and bird droppings can spot the new finish.
DO NOT WAX FOR 90 Days. DO NOT COVER YOUR VEHICLE WITH A CAR COVER. The paint needs to cure and harden before you wax.

If you have any other questions, please give us a call.

10027 Harmon Road ste 125, Fort Worth, TX 76177

Steve's automotive refinish